Effective Date: June 11, 2026
Last Updated: June 11, 2026
EmberTale Games ("EmberTale Games," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through our website and related services.
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you regarding your personal information.
1. Contact Information
If you have any questions regarding this Privacy Policy, please contact us at:
EmberTale Games
Email:
support@embertalegames.com
2. Information We Collect
Information You Provide to Us
We may collect information that you voluntarily provide, including:
- Name;
- Email address;
- Shipping and billing addresses;
- Account login credentials;
- Information submitted through contact forms;
- Information related to purchases or customer support requests.
Information Collected Automatically
When you use our website, certain information may be collected automatically, including:
- IP address;
- Browser type and version;
- Device type and operating system;
- Pages visited and interactions with the website;
- Referral sources;
- Performance and diagnostic information.
3. How We Use Your Information
We may use the information we collect to:
- Create and manage user accounts;
- Process and fulfill orders;
- Provide customer support;
- Communicate regarding purchases and account activity;
- Respond to inquiries and requests;
- Improve website functionality and user experience;
- Monitor website performance and reliability;
- Protect against fraud and unauthorized activity;
- Comply with legal obligations;
- Send promotional communications when permitted by law.
4. Email Communications
We maintain an email address list to communicate with customers and subscribers.
Email communications may include:
- Order confirmations and shipping updates;
- Account-related notifications;
- Customer service responses;
- Newsletters and promotional announcements.
You may unsubscribe from marketing emails at any time by using the unsubscribe link provided within those emails.
Transactional communications related to purchases or account administration may still be sent when necessary.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve your experience and provide essential website functionality.
Essential Cookies
We use cookies necessary for the operation of the website, including:
- Maintaining account login sessions;
- Remembering authentication status;
- Providing secure access to account features;
- Supporting shopping cart functionality.
Performance Cookies
We may use cookies or similar technologies to:
- Measure website performance;
- Identify technical issues;
- Understand how visitors interact with the website;
- Improve the usability and reliability of our services.
These technologies help us understand overall website usage patterns but are not intended to identify you personally beyond what is necessary to operate the website.
Most web browsers allow you to manage or disable cookies through browser settings. Please note that disabling essential cookies may impact website functionality, including the ability to remain logged into your account.
6. Sharing of Information
We do not sell your personal information.
We may share information with trusted third parties that assist in operating our business, including:
- Payment processors;
- Shipping providers;
- Email service providers;
- Website hosting providers;
- Analytics and performance service providers.
These third parties are authorized to use personal information only as necessary to provide services on our behalf.
We may also disclose information if required by law or when we reasonably believe disclosure is necessary to:
- Comply with legal obligations;
- Protect our rights or property;
- Investigate fraud or security concerns;
- Protect the safety of our users or others.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Information associated with email subscriptions may be retained until you unsubscribe or request deletion where applicable.
9. Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.
11. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of personal information, subject to legal exceptions;
- Object to certain processing activities;
- Withdraw consent where processing is based on consent.
To exercise applicable rights, please contact us using the information provided in this Privacy Policy.
12. International Users
By using our website, you understand that your information may be processed and stored in countries where data protection laws may differ from those in your jurisdiction.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised "Last Updated" date.
Continued use of the website following the posting of changes constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
EmberTale Games
Email:
support@embertalegames.com
By using the EmberTale Games website, you acknowledge that you have read and understand this Privacy Policy.